1. Our commitment
Independent Quality Testing Services (IQTS, we, us or our) respects your privacy and handles personal information responsibly. Where applicable, we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy applies to information collected through this website, by email or telephone, and during enquiries and the delivery of our quality assurance and construction materials testing services.
2. Information we collect
Depending on how you interact with IQTS, we may collect:
- your name, company, telephone number and email address;
- project locations, project types, requested services, timing and enquiry details;
- business correspondence, quotations, service records and payment or administrative information; and
- basic technical information generated when you use the website, such as an IP address, browser or device details, request logs and security events.
Please do not provide sensitive personal information through the enquiry form unless it is necessary for your request and you are authorised to provide it.
3. How we collect information
We generally collect information directly from you when you submit the website form, contact us, request a quotation or engage our services. We may also receive relevant information from your employer, project team, contractor, consultant or another person involved in a project.
Some technical information may be collected automatically by our website hosting, security and email delivery services.
4. Why we use your information
We may use personal information to:
- respond to enquiries and discuss project requirements;
- prepare quotations and provide agreed services;
- coordinate testing, supervision, documentation and reporting;
- maintain project, business and financial records;
- operate, secure and improve the website and our services;
- manage complaints, disputes and insurance matters; and
- comply with legal, regulatory and contractual obligations.
We do not sell personal information. We will only use it for a different purpose where you have consented or where the use is otherwise permitted or required by law.
5. When information may be disclosed
We may disclose information where reasonably necessary to project participants, laboratories, testing providers, contractors or consultants involved in delivering the requested services. We may also disclose information to professional advisers, insurers, regulators or authorities where required.
IQTS uses trusted technology providers to operate the website and communications, including Vercel for website hosting, Resend for enquiry delivery and Google Workspace for business email. These providers process information on our behalf under their own privacy and security terms.
6. Overseas processing
Some service providers operate systems outside Australia. As a result, information may be processed or stored overseas, including in Japan, the United States or other locations used by those providers. We take reasonable steps to use reputable providers and limit the information shared to what is needed for the relevant service.
7. Storage, security and retention
We take reasonable administrative and technical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.
We retain information only for as long as reasonably required for the purposes described in this policy, to maintain appropriate project and business records, and to meet legal, tax, insurance and contractual requirements. When information is no longer required, we take reasonable steps to delete it or de-identify it.
8. Website data, cookies and links
The website and its hosting provider may use essential cookies or similar technologies for security and reliable operation. If optional analytics are introduced, this policy will be updated to explain the information collected and how it is used.
Our website may contain links to third-party websites. IQTS is not responsible for the privacy practices or content of those websites.
9. Access and correction
You may ask for access to personal information we hold about you or request that inaccurate or out-of-date information be corrected. Contact us using the details below. We may need to verify your identity before responding, and legal exceptions may apply.
10. Privacy questions and complaints
To ask a privacy question, request access or correction, or make a complaint, email Admin@IQTS.com.au with the subject “Privacy enquiry”. Please describe your concern and provide relevant details. We will acknowledge and investigate the matter and aim to respond within a reasonable period.
If you are not satisfied with our response and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner.
11. Changes to this policy
We may update this policy when our services, legal obligations or information-handling practices change. The current version and effective date will always be published on this page.